Location Policies and Rental Terms and Conditions.
Disclaimer
This information is accurate as of February 14, 2023, for current prices and policies for any given location, please, visit the following page https://images.hertz.com/pdfs/RT_FULL_ES_ES.pdf or https://images.hertz.com/pdfs/RT_FULL_ES_EN.pdf
Sección de preguntas frecuentes
¿Cuántos años debo tener para alquilar un coche?
El conductor debe tener al menos 25 años de edad, una tarjeta de crédito válida y un permiso de conducir en regla con una antigüedad mínima de 1 año. Si tienes menos de 25 años se aplicará un cargo de conductor joven.
¿Se entregará el coche con el depósito de combustible lleno?
Las tarifas de alquiler de Thrifty no incluyen el combustible. En general todos los vehículos de alquiler de Thrifty son entregados con el depósito lleno y deberán devolverse del mismo modo o de lo contrario se aplicará un cargo de repostaje además del coste del combustible.
Opción de compra de combustible (FPO). Por tu propia comodidad, podrás contratar un depósito de combustible en la oficina de Thrifty en el momento de la recogida del vehículo, a un precio competitivo con respecto al ofrecido por las estaciones de servicio de la zona. Esta opción elimina el repostaje obligatorio del vehículo antes de su devolución. Por favor ten en cuenta que no podemos reembolsar la parte de combustible no consumida. Por favor consulta la disponibilidad de esta opción al comienzo del alquiler.
¿Qué formas de pago acepta Thrifty?
Todas las reservas deben cerrarse a nombre del titular del alquiler (Titular= conductor principal que recoge el vehículo= garante del alquiler con su propia tarjeta de crédito), usando una tarjeta de crédito a nombre del conductor. Esta misma tarjeta de crédito debe presentarse en el momento de la recogida, a modo de garantía.
El modelo mostrado como referencia para este grupo de vehículo, ¿estará garantizado?
No, Thrifty sólo se compromete a entregar un coche del mismo tamaño y de las mismas características que corresponden al grupo de vehículo reservado. La marca/modelo específicos están sujetos a disponibilidad y varían en función de la oficina.
¿Qué significa "pagar más tarde"?
'La cantidad a pagar en la oficina’ se basa en los datos de la reserva descritos anteriormente, incluyendo cualquiler artículo opcional. Esta cantidad se pagará en el momento de retirar el vehículo, en la moneda de la oficina de recogida sujeta a la tasa de cambio vigente el día de la recogida.
¿Qué significa "coste total"?
'Cantidad Total' no incluye artículos opcionales que puedas contratar en la oficina o cualquier otro coste derivado del alquiler (daños, combustible o cargos de carretera). Para conductores menores de 25 años, cargos adicionales pueden aplicar y se abonarán en la oficina.
How to Book
You can reserve a vehicle from Hertz in a few simple steps. Visit our homepage, choose your pick-up location and dates then follow our quick reservation process to complete your booking. Alternatively you can call our Internet Helpdesk on 0207 026 0077 to guide you through the online booking process.
Rental Requirements
Before renting a vehicle with Hertz you will need to familiarise yourself with our rental requirements:
Driving licence
You will need a current, valid Driver's Licence, held for a minimum of one year and any necessary international driver's permits. If you have any endorsements or driving disqualifications please call us on 0207 026 0077 before booking as this may prevent you from hiring a vehicle.
Age Restrictions
You must be at least 23 years old to rent a Hertz vehicle. The minimum age requirement varies depending on the vehicle and pick-up location. A young driver surcharge will apply, as a general rule, for drivers who are 23-25 years old. See Age Restrictions for more information.
Driving Cross Borders
If you wish to travel across Country borders, you will need to inform us in advance as driving restrictions may apply. If the route is permitted we will ensure you are given the correct documentation and are covered with breakdown assistance. Additional charges may apply.
Mileage Policy
An estimated mileage is included in your rental rate and a fee may apply if you exceed this estimate. The estimate includes any delivery or collection. Please confirm these details with our team when you pick up your car.
Please see Restrictions & Requirements for further information.
Insurance & Waiver Options
We offer a range of insurance and waiver products that are designed to protect you, provided you comply with our rental terms. Third Party Liability is included as standard and you can further reduce your liability with our optional insurance products available for purchase at counter.
Third Party Liability Insurance - Included in our Rates
All of our rental rates include third party cover as standard. This insurance is required by law and protects you and any authorised drivers against claims from any other person in the event of death, personal injury or damage to property caused by the vehicle during your rental.
Collision Damage Waiver (CDW) - Optional Extra
Collision Damage Waiver reduces your liability to us if the vehicle is damaged (other than due to theft, attempted theft or vandalism) to an excess amount. Without CDW you are liable to pay the full cost for any damage incurred up to the value of the car. The CDW excess will be reduced to zero if you purchase SuperCover.
Theft Protection (TP) - Optional Extra
Theft Protection reduces your liability to us in the event of loss of or damage to the vehicle due to theft, attempted theft or vandalism to the amount of an excess. The TP excess will be reduced to zero if you purchase SuperCover.
SuperCover (Full excess waiver) - Optional Extra
SuperCover will waiver your limited liability with Collision Damage Waiver (CDW) and Theft Protection (TP). Essentially SuperCover gives you full protection against the cost of damage caused by collisions and theft with no excess to pay.
Personal Insurance - Optional Extra
Personal Insurance provides cover for you and your passengers against death, injury and medical expenses arising if you have an accident in the car and against loss of or damage to personal possessions contained in the rental vehicle.
Fuel Options
Your vehicle will be provided with a full tank of fuel. You have a number of options to pay for the fuel that you use during your rental:
Prepay for a full tank
You pay for a full tank upfront (although no refunds are given for any unused fuel). This is commonly referred to as our Fuel Purchase Option (FPO).
Return with a full tank
If you fill up the tank before returning your vehicle, there is no fuel cost to pay provided this is done within 10 miles of the drop-off location.
Hertz refill the tank on return
If you don't have time to fill up the car on return and haven't opted for FPO, we will charge you a price per litre to fill the tank plus a service charge for re-filling the tank for you.
Please see Fuel Policy for full information about your rental location's policy.
Optional Extras
We offer a number of optional products and services that can be reserved online or booked at location upon pick-up of your vehicle (subject to availability):
Additional Drivers
Additional drivers can be added to your rental. All drivers must be present when you collect your vehicle and will require a full driving licence and an additional form of identification. We apply a standard fee per additional driver to cover the additional insurance costs.
Baby/Child Seats
Baby, infant and child seats can be added to your reservation for the junior travellers in your party. Seats can be booked in advance during the reservation process and payment will be taken at the pick-up location.
Hertz Neverlost (Satellite navigation)
Hertz Neverlost is a portable satellite navigation system. With extensive geographic coverage, you can plan your journey across 45 different Countries in the language of your choice (most International languages available).
Please refer to Additional Products & Services for further information and a full list of options.
Payment Options
We offer you the following payment options when you reserve your vehicle online:
Pre-Paid
You can access our cheapest rates by pre-paying in advance online. You will be charged for the standard rental rate and any additional fees relevant to your selection. Optional extras selected during your reservation will be charged at the pick-up location in the local currency.
Pay at location
If you prefer to pay at location all charges including the rental rate, any additional fees relevant to your selection and optional extras selected during your reservation will be charged at the pick-up location in the local currency.
Payment methods
We accept most major credit and debit cards (restrictions apply), Hertz Charge Card (HCC) and One Trip Travel Order (OTTO). Cards must be in the driver's name. See Forms of Payment for details.
Deposit
At the time of pick-up we will take a deposit from your card. The deposit is amount is calculated based on the cost of your rental, a full tank of fuel and your selection of extras. This payment must be paid with a card issued in the name of the main driver.
For further information see Payment Options.
Booking Confirmation
Once you have completed your reservation you will receive a Hertz confirmation number and a booking confirmation email if you provided your email address. We recommend that you review your confirmation details and read our section on items required to pick-up your vehicle.
Amendments, Cancellations & No Shows
Cancellations
You can cancel your booking online and free of charge within 7 days of making your reservation. Alternatively contact our Reservations Team on 0207 026 0077 (An admin fee may apply).
Amendments
You can make amends to your booking online and free of charge up until 48 hours before your pick-up time. Alternatively contact our Reservations Team on 0207 026 0077 (An admin fee may apply).
No Shows
If you fail to collect your vehicle and have not cancelled your reservation prior to pick-up, Hertz reserves the right to charge a no-show fee. For full details on charges please refer our No Show policy.
For full information about our cancellation policy, please see Amendments, Cancellations & No Shows.
Picking Up Your Hire Car
What You Need to Bring
Finding Your Pick-up Location
Arrival Time
Late Flights
Facilities at your Pick-up Location
Your Rental Car
Car Features Walk Through
Pre-Rental Damage Inspection
What You Need to Bring
You will need to bring the following items with you when you pick up your vehicle:
Reservation details, including the reservation number, any rental voucher and the address and telephone number of the location from which you will be picking up your car.
Your full valid driving licence (both the photo ID card and paper counterpart if applicable to your Country) and any necessary international driver's permits.
A credit card, in the name of the renter, to cover the cost of the hire and deposits plus the credit card you booked with (if different).
A third form of ID, such as a passport or utility bill.
Full valid driving licence and additional ID for any additional drivers.
Please see Restrictions & Requirements for further information.
Finding Your Pick-up Location
We recommend that you familiarise yourself with the branch location and opening hours before your journey. Your confirmation email will include the pick-up location information, including the address, opening hours and key contact details.
Arrival Time
You should aim to arrive at the relevant Hertz location within an hour of your agreed pick-up time and within branch opening hours. If you wish to arrive outside of opening hours please contact the branch directly, and our team will advise if this is possible.
Late Flights
If your flight is delayed or cancelled and you have provided us with your flight details in advance, then we will make arrangements to serve you. If you haven't sent us your flight details, we recommend you contact the branch as soon as you are aware of any delays or cancellations.
Facilities at your Pick-up Location
Our pick up locations vary in size and facilities. Our larger locations have free Wi-Fi and play areas for your children. Airport locations provide a free shuttle service if your pick-up is away from the main terminal. Please refer to our Location Guide for full details of services available at each location.
Your Rental Car
Although we try to provide a car from the group or collection you reserved, in rare circumstances we may have to provide a suitable alternative due to high demand. From some collections, like the Dream Collection, you will be guaranteed the car you requested.
Car Features Walk Through
If you would like our staff to demonstrate the range of features on your vehicle to enhance your rental experience, please ask at the counter and they will be glad to help you.
Pre-Rental Damage Inspection
We clean and inspect all of our vehicles prior to renting and will give you a Pre-Rental Inspection Form highlighting any existing damage to the vehicle. It is important that you add any unrecorded damage to this form before you sign and drive away.
Using Your Hire Car
Guidance on Driving Abroad
What to do if you Experience Problems
Traffic Fines and Speeding / Congestion Charges
Guidance on Driving Abroad
If you are renting one of our vehicles abroad, we recommend that you familiarise yourself with the local driving and road regulations for that Country. You may find some useful information here.
What to do if you Experience Problems
If you have any problems with your rental car please call our breakdown assistance. You will find contact details within your rental wallet and on your key fob. Alternatively call the branch you picked up your car from (the number is available on your booking confirmation).
Traffic Fines and Speeding/Congestion charges
Please remember that you are fully responsible for all road tolls and any fines or breaches of traffic regulations during your rental. Any costs incurred will be charged to you plus an administration fee for our time dealing with the issue. See here for further information.
Returning Your Vehicle
Return Date & Time
Late Return Charges
Unattended Returns
Returning to a Different Location
Return Damage Inspection
Return Fuel Level Check
Return Date & Time
The date and time you need to return your vehicle is stated on your booking confirmation email and Rental Record. Our branches have individual opening times so you should factor these in to ensure you are not left with any additional charges or unnecessary waiting around.
Late Return Charges
It is important that you return your vehicle as close as possible to your reserved drop-off time, or you may be charged for an extra day's rental. Your return location may allow a limited grace period but this is entirely at its discretion.
Unattended Returns
If you need to return your vehicle outside of opening hours you should discuss your options with our team at the start of your rental. If out of hours drop-off is permitted, you will remain responsible for the vehicle until the branch opens again and the car is checked by Hertz staff.
Returning to a Different Location
It may be possible to return your car to a different location, subject to the vehicle type you are hiring and route that you intend to take. A One Way Fee may apply for this service and you will be advised at the time of reservation if your journey is permissible.
Return Damage Inspection
When you drop-off your vehicle we will check that it was returned in the same condition as you found it upon pick-up. If any damage has occurred we will apply a charge depending on the nature of the damage and the level of your insurance cover. Please refer to our Damage Policy.
Return Fuel Level Check
When you return your vehicle we will check how much fuel is left in the tank. We will then charge you if appropriate, depending on the fuel option you selected on pick-up. For more details please refer to our Fuel Policy.
Car Hire Follow Up
Processing / Resolving Damage Claims
Leaving Feedback on your Experience
How to Make a Complaint
Processing / Resolving Damage Claims
At the return location, a staff member will compare the condition of the vehicle against the Pre-Rental Inspection Form and record it on the Post-Rental Inspection Form for you to agree and sign (if present). You will be charged for any damage caused during your rental.
Leaving Feedback on your Experience
We would like to hear any feedback you may have about your Hertz experience so we can improve our products and services. Please complete our Online Customer Satisfaction survey you will be emailed after your rental is complete.
How to Make a Complaint
Our Hertz Customer Relations team aim to resolve all complaints quickly and fairly (Contact: 0207 365 33 69). However, if you feel we are unable to resolve your problem you can contact the European Car Rental Conciliation Service, which is an independent conciliation service.
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November 2022
Disclaimer
This information is accurate as of February 14, 2023, for current prices and policies for any given location, please, visit the following page https://images.hertz.com/pdfs/RT_FULL_ES_ES.pdf or https://images.hertz.com/pdfs/RT_FULL_ES_EN.pdf
RENTAL TERMS BASICS DEFINITIONS
The terms and conditions set out in this document are the Rental Terms.
The Country Specific Terms are local variations and additions to the Rental Terms. The Country Specific Terms for the country where you are collecting the vehicle will apply to your rental.
The Electric Vehicle Terms are terms and conditions which apply in addition if you are renting an Electric Vehicle.
The Rental Agreement is the document you sign when you pick up your vehicle (generally headed “Rental Agreement” or “Rental Record”) which includes a summary of your rental (e.g. length, services taken and an estimate of charges to be paid) and a QR code and link which directs you to the full Rental Terms, Country Specific Terms as well as the Electric Vehicle Terms, if they apply.
When we refer to the Rental Agreement we mean (1) the signed document, (2) the Rental Terms, (3) the applicable Country Specific Terms and (4) if applicable, the Electric Vehicle Terms. By signing the Rental Agreement document, you indicate that the summary details are correct as well as your acceptance of these terms. The Rental Agreement begins at the agreed start of your rental period.
The Rental Agreement is made with the Hertz company or franchisee named on it and all references to “Hertz”, “we”, “us” and “our” are to that company.
RESPONSIBILITY
We are responsible to you for providing the vehicle in good overall and operating condition and for replacing the vehicle in the event of mechanical breakdown. Our responsibility covers death or personal injury resulting from our acts or omissions. It does not extend to other losses arising from your rental unless they are a direct and foreseeable result of our negligence or breach of the Rental Agreement. In this case our responsibility to you will not cover loss of profits or loss of opportunity.
You must care for, use and return the vehicle in accordance with the Rental Agreement.
Please read the Rental Agreement carefully to understand your obligations in full.
DISPUTES
We aim to resolve all disputes amicably. For contact details and information about any available independent dispute resolution services, please click here.
IMPORTANT: You are responsible to us if the vehicle is returned late, lost or damaged, as well as for traffic fines and other charges that arise during the rental.
If we are unable to resolve a dispute, the law of the country where you signed the Rental Agreement will apply. Any part of the Rental Agreement which is held to be illegal or unenforceable under applicable law shall be considered to have been deleted, leaving the remainder in full force and effect.
PRIVACY
When you rent with us, you consent to us processing your personal information in accordance with our Privacy Policy. Please see click here to see our Privacy Policy or here for a summary.
LONGER TERM RENTALS
If your rental is a 28 Days+/MultiMonth or Minilease rental for several months the terms of the 28 Days+/MultiMonth Addendum apply in addition to the Rental Terms.
For other leisure bookings, if your rental is for 28 days or longer you must return the vehicle to one of our rental locations at least every 28th day or at any time when requested by usso that we can perform certain service checks and renew your Rental Agreement. Please note that during this time if we provide you with a temporary replacement vehicle we cannot guarantee that it will be the same make/model or equivalent but we will return your vehicle as soon as possible. We reserve the right to terminate the Rental Agreement at any time by giving you 30 days’ notice either orally or in writing (including by email). Please also see the Country Specific Terms.
PICK UP CHARGES
Your Rental Agreement shows any prepaid sums as well as any charges agreed at the start of the rental which have not been prepaid, and your agreement to pay these and any other charges that arise during your rental.
Please click here for an explanation of the main charges and potential additional charges that may arise from your rental. We will provide you with a final Statement of Charges when you return the vehicle during the location’s opening hours. You can obtain the final invoice online here.
VEHICLE
Definition: All references to “the vehicle” in these Rental Terms are to the vehicle we supply to you for your rental, including any replacements, plus all parts and accessories belonging to the vehicle and any additional equipment provided to you, such as child seats, NeverLost or other GPS units, DVD players, snow chains, portable WiFi devices etc. “Electric Vehicle” means any vehicle which uses IMPORTANT: We typically reserve an amount on your credit or debit card (or take a deposit) at least equal to the estimated charges shown on your Rental Agreement. This will be released (or repaid) on return following payment of the rental charges. However, please be aware that it may take up to 30 days for any unused preauthorisation or deposit to be released.
Currency conversion: If you are renting outside the country where you live we may give you the option to pay in your home currency using a competitive rate of exchange. Please click here for further details.
exclusively battery power rather than diesel or petrol fuel and all of their parts and accessories. Hybrid vehicles count as vehicles (not Electric Vehicles) for the purposes of these Rental Terms.
Condition: We will provide a summary of any pre-existing damage on our Vehicle Condition Report (VCR) at the start of your rental. It is important that you check the condition of the vehicle and compare its actual condition with the VCR before leaving. Any differences must be reported to the location staff so that the VCR can be updated before you leave the location premises. Please click here to understand how we will process damage caused during your rental.
Care: You are responsible for looking after the vehicle and reducing the risk of breakdown and damage by complying with our Rental Restrictions (below). You must also make sure you use the correct fuel and check the tyres regularly. If any warning light is displayed in the vehicle requiring you to refill any other fluid such as oil you must refill it as necessary and we will refund the cost of the refill to you on presentation of a receipt. If you are renting an Electric Vehicle, the Electric Vehicle Terms will also apply.
It is your responsibility to drive and park the vehicle carefully and in accordance with local traffic regulations and in a manner appropriate to the road conditions at the time. You should not rely on any GPS device as they do not always show the current speed limit or road configuration for any area.
Fuel: We will supply your vehicle with a full tank of fuel. You will need to return the vehicle with a full tank or pay for the additional fuel required to fill the tank on return, including a Refuelling Service Charge for the convenience of having us refuel the vehicle for you.
Please click here for a full explanation of your fuel options.
If you are renting a hybrid vehicle we do not guarantee any level of battery charge at collection.
Charging is your responsibility whilst you are renting the vehicle and any use of public charge points must be in accordance with their terms and conditions and at your own cost and expense.
If you are renting an Electric Vehicle this section does not apply. Please see the Electric Vehicle Terms for the terms relating to battery use and charging.
RENTAL RESTRICTIONS
Use: The vehicle belongs to us and you may not sub-rent, transfer or sell it. You may not use the vehicle:
• To carry passengers for remuneration (e.g. as a taxi or car sharing arrangement or similar).
• Off road or on roads unsuitable for the vehicle (including racetracks).
• When it is overloaded with passengers and/ or baggage.
• To tow or push any vehicle, trailer or other object (without our express permission).
• To carry anything which may harm the vehicle (including explosive or combustible materials) or delay our ability to rent the vehicle again (because of its condition or smell).
• To carry cargo for remuneration (trucks and vans may only carry cargo for personal use unless you have our express permission).
IMPORTANT: You are responsible for returning the vehicle in the condition we provided it in, subject to fair wear and tear. You will be responsible to us, to the extent allowed under applicable law, for any additional damage found on return.
• To take part in any race, rally or other contest.
• In restricted areas, including airport service roads and associated areas.
• In contravention of any traffic or other regulations.
• For any illegal purpose.
The Country Specific Terms may include additional Rental Restrictions which apply to the country where you are collecting and driving the vehicle.
Authorised drivers: Unless someone is named on the Rental Agreement, or added later with our express permission, they are not authorised by us to drive the vehicle. Authorised drivers may not drive if they are over-tired or under the influence of any substance that may impair their consciousness or ability to react, such as alcohol, drugs or certain medication.
Driving abroad and cross-border travel: You may only drive the vehicle in the country of rental. If you want to drive the vehicle in any other country you must gain our prior permission and the Cross Border Fee will apply.
Multiple rentals: You may not rent more than two vehicles at any time with us unless you have set up a corporate account with us and have our prior permission to do so.
DURING YOUR RENTAL MILEAGE
Your rental may be subject to a maximum number of miles included in the rate. If you exceed this mileage then additional fees may apply. See the Charges section below.
FINES, TOLLS AND OTHER CHARGES
You are responsible for all fines, road tolls, congestion charges and other similar charges (including parking fines or charges) incurred in relation to the vehicle during your rental. Some of these will be sent to us for payment, which we will pay and recover from you by way of reimbursement.
Alternatively, we may be required to provide your details to the relevant authority or other third party, who will contact you directly. Where we pass your details to a third party this will be in accordance with our Privacy Policy.
IMPORTANT: If you do not comply with these Rental Restrictions:
• You will be responsible for any damage, losses and expenses we suffer as a result.
• You may lose the benefit of breakdown products, insurance or waivers of liability.
• You may be required to pay additional charges.
• We may terminate the Rental Agreement and take the vehicle back at any time at your expense, and you will not be entitled to a refund for any unused portion of the rental rate charged.
BREAKDOWN
Assistance: If you experience any problem with the vehicle due to mechanical failure or accident you should call Emergency Roadside Assistance (please see the Country Specific Terms for contact details or check the vehicle’s key king, your Rental Agreement or the in-vehicle stickers) and they will arrange help. Although this service is included in your rate, you will be responsible to us for any breakdown call out costs we incur where you are at fault (including, but not limited to, misfuelling or running out of battery charge, lost or locked-in keys). Please note that you must not allow anyone to service or repair the vehicle without our permission.
ACCIDENTS
If you have an accident you agree to co-operate with us and our insurers in any investigation or subsequent legal proceedings.
You must also take the following steps:
1. Always:
a. Inform the rental location immediately.
b. Complete a European Accident Statement (you will find these or a similar document in the glove compartment of the vehicle) and immediately send a copy to the rental location (the email address is on the Rental Agreement); and c. Check the Country Specific Terms for any additional requirements and variations that apply in that location.
2. Also, if anyone is injured:
a. Report the accident to the local police;
b. Do not admit fault;
c. Take a note of the names and addresses of everyone involved, including witnesses.
3. Also, if the vehicle is not driveable contact Emergency Roadside Assistance (click here for contact details).
DAMAGE AND THEFT
Responsibility: If the vehicle is lost, stolen or damaged during your rental, you are responsible for all losses we suffer (up to the full replacement value of the vehicle ) and all costs that we incur unless the loss or damage is directly due to us or we have been reimbursed by a third party or their insurers.
IMPORTANT: In addition to any fine or charge you incur, we may also apply an Administration Fee to contribute towards the time and costs we incur in dealing with these matters.
Premium Emergency Roadside Assistance (PERS): In some countries you can buy this additional product to cover breakdown call out costs where you are at fault. For full details click here.
IMPORTANT: If you fail to comply with these accident instructions your waiver products may be void. Please check your Country Specific Terms for full requirements.
Security: You are responsible for the security of the vehicle and should try to minimise the risk of theft or vandalism by parking in a safe place. Always remove valuable items (including any removable radio, DVD player or NeverLost or other GPS unit) from sight and make sure the vehicle is locked. You must also comply with our return instructions (click here or see Return below).
Theft: If the vehicle is stolen, you must: Immediately:
1. inform the local police;
2. call Emergency Roadside Assistance
3. call the renting location
As soon as you can, you must also:
4. complete the Theft Report at the renting location.
You must be able to show that you have taken appropriate care by returning the keys to us as well as a copy and/or reference of the police report, otherwise our applicable waiver products will be invalid.
Insurance and Waiver Options
Your rental rate automatically includes Third Party Liability Insurance which protects you and any authorised driver against claims from any other person for death, personal injury or damage to property caused by the vehicle during the rental. In addition (if not already included in your rate) you can choose:
• Optional Waivers such as SuperCover, CDW and TP: to reduce or eliminate your liability to us for damage to or loss of the vehicle; and • Personal Insurance (PI): to provide cover for you and your passengers for (i) death, injury and medical expenses, and (ii) loss of or damage to possessions, when using the vehicle.
Terms and conditions apply to these products and it is important that you check these. If you accept our optional products you agree to the additional product terms and conditions. Please click here to see the additional terms.
Third party insurance: If you have purchased excess waiver insurance or similar from a third party to cover your liability to us for the excess under our waiver products, you will remain liable to us for any amount due up to the excess and must seek reimbursement from your insurer.
IMPORTANT: Your liability to us may include (amongst others):
• Cost of repairs
• Replacement cost of missing or damaged accessories or parts–
• Loss of rental income
• Towing and storage charges
• Loss in value of the vehicle and/or
• An administration charge to recover our costs for dealing with these issues and any related claim.
SOFTWARE UPDATES
Vehicles may contain onboard computers which periodically suggest software updates.
You must not update the in-vehicle software at any time unless specifically requested to do so by a Hertz representative. If a software update prompt is received during your rental, please ignore this or press cancel.
If you do update the software (other than following the explicit instruction of a Hertz representative) this is at your own risk and Hertz accepts no responsibility or liability whatsoever including, but not limited to, any loss of use, interruption of service, incompatibility with training materials or otherwise.
RETURN
RETURN PROCEDURE
Requirements: You need to return the vehicle to the return location by the time stated on your Rental Agreement, or as otherwise agreed with us, otherwise additional charges may apply (see Variations below).
Outside Operating Hours: You may return the vehicle outside location opening hours with our prior agreement, in which case you must:
• park in our car park or, if unavailable, a secure place nearby and lock the vehicle.
• leave all relevant documents (such as parking access ticket, European Accident Statement, fuel receipt (if returning the car full), receipts for any other fluids refilled) on the driver’s seat.
Post the keys with clear instructions where to find the vehicle through the location’s secure key box.
The key box will be clearly marked – do not post the keys through the normal office mailbox. Do not give the keys to anybody when you park the vehicle even if they appear to be our employee.
VARIATIONS
Change to time or location: If you want to change the time or place of return or arrange for us to collect the vehicle, you should contact the renting location via email using the address on your Rental
Agreement. Any amendment to the agreed return arrangement is at our discretion and may involve additional charges.
IMPORTANT: To the extent allowed under applicable law, our insurance and waiver products will be void if you breach the Rental Agreement, or if the loss or damage is caused intentionally.
Our waivers may also be invalid if the loss or damage is caused by your gross negligence or that of an authorised driver. For full details of exclusions click here.
IMPORTANT: If you return the vehicle out of hours you will remain fully responsible for the vehicle, including any damage, until we are able to locate it during opening hours. The rental charges will be calculated up to the time when the location reopens.
Early return: Where you have selected a pay later rate, committed to a rental term and then brought the vehicle back early we will recalculate the cost of the rental at the rates current at the time of return. You will only pay for the days used but the recalculation may result in an increased or decreased overall price.
In addition reserve the right to make an Early Return Charge to compensate us in part for our inability to rent your vehicle during the remaining time reserved for your use. For details, please click here.
Late return: Your rental charges are calculated in 24 hour periods from the time shown on the Rental Agreement. If you return the vehicle late you enter into a new 24 hour period and will be charged for that and every successive 24 hour period you enter before return at a current, standard rate.
To help you, we typically allow a short ‘grace period’ to return the vehicle without being charged an extra day. Please click here or ask at the counter for details.
In certain circumstances, we may also apply a Late Return Charge towards costs we incur if you return the vehicle other than at the agreed time. For details, please click here.
CHARGES
Notification: We will check the vehicle on your return and add any additional charges arising from your use of the vehicle, such as for fuel, vehicle condition/damage/missing accessories and early/ late return, to your invoice. Please click here for a detailed list of potential charges.
Invoice and payment: We will provide an invoice or Statement of Charges on your return or by email or post. You can also find your invoice on our website by clicking “find my invoice” and entering your details. If you don’t pay your charges within the time indicated on your invoice we may charge you the applicable statutory commercial interest on the outstanding charges.
IMPORTANT: A change to the Return Time might involve an increase to your rental charges, because a different (current) rate may apply. If you change Return Location we may charge a One Way Fee to cover our cost of returning the vehicle to its original location.
IMPORTANT: Some charges can’t be finally determined on return, such as for major or hidden damage or any fines we later receive relating to your rental. We will notify you, by email using the address we hold for you, of any such charges before taking payment when these are identified.
IMPORTANT: As agreed in your Rental Agreement, we may take any charges owed by you from the credit or debit card taken at the rental location, without any further authorisation from you.
More information… CHARGES
(A) YOUR ESTIMATE OF CHARGES (SEE YOUR RENTAL RECORD/AGREEMENT)
Your Rental Record/Agreement provides an estimate of the charges applicable to your rental. These charges may typically include the following:
COMPULSORY CHARGES
Rental Rate The agreed rental rate is shown as a per week or per day amount, includes third party insurance. The rental rate may include Collision Damage Waiver (CDW) and/or Theft Protection (TP). This will be stated on the Rental Record/Agreement.
Mileage An estimated mileage may also be included in your rental rate. A fee may apply if you exceed this estimate.
Location Service Charge
Charged at certain locations (e.g. airports and railway stations) to reflect the higher cost of providing services from there.
Vehicle Licence Fee Passes on your share of the charges we incur for keeping the vehicle on the road.
Young Driver Surcharge
May apply if you or any additional driver is under 25 years old.
Cross-Border Fee Applies if you drive the vehicle outside the country of rental. Grants you full roadside assistance and unlimited vehicle exchange if needed while you are abroad. Please note that you must seek our prior permission to drive the vehicle across country borders and failure to obtain our permission may result in additional fees and charges being applied and/or insurance and/or waiver products being invalidated.
OPTIONAL PRODUCTS AND SERVICES
Additional Driver We apply a standard fee for each additional driver added to your rental to cover our additional insurance costs.
One Way Fee May apply if you return the vehicle to a location different from the start location. You will be advised at the time of reservation if your journey is permissible.
Delivery & Collection Charges
Apply if you request that your rental vehicle is delivered to or collected from a location other our rental location.
Insurance & Waiver Options
The Rental Agreement will show if our insurance and waiver options have been accepted or declined by you or are otherwise included in your rate.
We also show the per incident excess applicable to Collision Damage Waiver (CDW) and Theft Protection (TP) and the full charge for the agreed rental period, inclusive of tax.
Optional equipment The Rental Agreement lists any optional equipment you have selected, such as baby/ child seats, winter tyres, Neverlost or other GPS unit, showing the full charge for the agreed rental period.
TOTAL
Estimated Rental Charges
Your total estimated charges at the start of the rental including tax. Charges are ‘estimated’ because they exclude any potential fuel or other charges you may incur through your use of the vehicle during your rental.
Total Estimated Rental Charges
The Estimated Rental Charges plus the maximum fuel charge you could incur if you return the vehicle empty (i.e. a full tank of fuel with a refuelling service charge at current rates).
(B) POTENTIAL ADDITIONAL CHARGES
You may incur additional charges as a result of your use of the vehicle or other incidents that occur during the rental. These include the following:
FUEL
Fuel Purchase Option (FPO)
You pay for a full tank upfront (although no refunds are given for any unused fuel).
Refuelling Price If you don’t fill up the vehicle on return and haven’t opted for FPO, we will charge you a price per litre to fill the tank.
Refuelling Service Charge
Applies on top of the amount charged for refuelling if we fill the tank for you on return and you have not taken FPO.
If you have rented an Electric Vehicle, please see the Electric Vehicle Terms for additional/alternative specific charges.
VEHICLE CONDITION
Damage/Loss Charges
(i) If you have not purchased our waiver products (e.g. CDW & TP) and the vehicle is stolen, lost or damaged you are liable up to the full value of the vehicle
(ii) If you have taken our waiver products and the vehicle is stolen, lost or damaged, you are liable for each incident up to the excess amount (unless the waiver products have been invalidated). SuperCover waives the excess.
Missing Accessories/parts Charges
Apply if any parts or accessories (including any optional extras you have rented, such as car seats or GPS units etc) are not returned with the vehicle or are damaged and need to be replaced.
Hybrid Vehicle cable replacement charge
If you have rented a hybrid vehicle which is a plug in vehicle then it should be supplied with one or more charging cables. If you do not return these with the vehicle or they are damaged (other than fair wear and tear) then we will charge you the replacement cost of the affected cable.
Damage
Administration Charge
Fixed charge to recover our costs for dealing with damage caused to the vehicle. Not applicable in most countries if you take SuperCover, check the Country Specific Terms for details.
Extra Cleaning Charge
Applies if you return the vehicle needing more than our standard cleaning to make it ready for its next rental.
Smoking Charge Smoking is prohibited in all vehicles. This covers our costs of preparing the vehicle for the next rental.
If you have rented an Electric Vehicle, please see the Electric Vehicle Terms for additional/alternative charges.
VEHICLE USE
Local Road and Toll Charges
You are responsible for paying all local road and toll charges applicable to your rental.
Traffic Fines and Penalties
You are responsible for paying the full penalty for any parking fine or charge, traffic fine or other penalty you incur during your rental.
Fines Administration
Charge
Standard charge to recover our costs of dealing with any road charge, parking fine or charge, traffic fine or other penalty you incur during your rental.
EARLY/LATE RETURN
Early Return Charge Where you have selected a pay later rate, committed to a rental term and then brought the vehicle back early we will recalculate the cost of the rental at the rates current at the time of return. You will only pay for the days used but the recalculation may result in an increased or decreased overall price.
In addition reserve the right to make an Early Return Charge to compensate us in part for our inability to rent your vehicle during the remaining time reserved for your use.
Additional Rental Days
You may be charged an extra day’s rental for the vehicle and any optional equipment for each 24 hour period entered into following the return time at then current rental rates, although you are allowed a ‘grace period’ of 29 minutes to return the vehicle after the agreed return time.
Late Return Charge -In addition to charging Additional Rental Days for late return, we reserve the right to make a Late Return Charge to compensate us in part for the costs we incur in finding an alternative vehicle to satisfy our next booking for your vehicle plus our administration costs in contacting you to return the vehicle.
All charges are calculated in accordance with our current rates and subject to final calculation at the end of the rental.
More information… FUEL
Fuel is not included in your rental rate. Your vehicle will be provided with a full tank of fuel and you can decide how you wish to pay for the fuel you use during your rental. You have the following options:
BUY A FULL TANK AT THE START…
Fuel Purchase Option (FPO), often referred to as “full to empty”.
We charge you at the start of your rental for a full tank of fuel at a price competitive with local fuel stations. You will then not need to refill the tank before returning and will have nothing more to pay us for fuel.
This is a good option for high mileage journeys where you are likely to use a full tank.
Please note that we do not provide a refund for unused fuel.
RETURN WITH A FULL TANK...
Often referred to as a “full to full” policy.
Return the vehicle with a full tank of fuel purchased from a local petrol station.
This is a good option for low mileage journeys.
...OR WITHOUT REFUELLING
A good option if you are in a hurry, did not take FPO and do not have time to refill the tank on return.
Fuel charges
We will charge you a price per litre to refill the tank, including or in addition to a Refuelling Service Charge for our service of re-fuelling for you. These prices are indicated on your Rental Agreement.
For your convenience we generally provide two estimates of charges on your Rental Agreement to illustrate the potential cost of returning the vehicle without refuelling:
IMPORTANT: Fuel gauges may still indicate that the tank is “full” many miles after it was last refilled. To deal with this practically, we ask you to refill the tank within 10 miles/15 km of the return location and bring your fuel receipt with you when returning the vehicle. If you do not do so, we reserve the right to apply a charge – please ask at the counter for details.
• without fuel (i.e. assumption that the vehicle is returned full); and • with a full tank of fuel included (i.e. assumption that the vehicle is returned empty to show the maximum charge);
If you have any further questions, please ask at the counter when you pick up your vehicle.
If you have rented a hybrid vehicle this section applies. You are not required to ensure that it is returned with any particular level of battery charge.
If you have rented an Electric Vehicle this fuel section does not apply. Please refer to the Electric Vehicle Terms.
More information… DAMAGE
Your responsibility for damage to the vehicle is set out at the Damage and Theft section of these Rental Terms. This policy covers how we assess and charge for damage and how we deal with any disputes relating to damage assessed.
CHECKING THE VEHICLE
We will provide a summary of any pre-existing damage on the Vehicle Condition Report (VCR) at the start of the rental. Please check to make sure it is correct before you leave the rental location. We will also inspect the vehicle on your return and record any new damage (excluding fair wear and tear) on a Damage Appraisal Report (DAR) and will provide a copy to you.
Fair wear and tear
This means “ordinary wear due to reasonable use” and includes minor scratches and chips, small dents and normal wear on tyre treads and wiper blades. Please check the section “What we mean by chargeable damage” at the bottom on your Vehicle Condition Report which you will be sent by email.
At peak times you should allow 20 to 30 minutes to complete the inspection with our staff and agree any damage. If you don’t have time to do this any new damage will be assessed and charged in your absence.
Hidden damage
Some damage will not be apparent on post-rental inspection, such as damage caused to inaccessible parts of the vehicle (e.g. the engine, fuel tank or clutch) or hidden by adverse light or weather conditions. If we find any such damage we will notify you using the email address we hold on record for you, with evidence, before we charge you.
DAMAGE ASSESSMENT AND CHARGING
If you have purchased an applicable damage waiver product then we will charge you for the damage up to the value of the excess that applies (which may be zero or a reduced excess) unless the wavier product has been invalidated.
There are two common scenarios for damage assessment and charging:
i. Damage covered in our matrix
We aim to deal with damage in a quick and practical way by using our damage repair matrix. This contains the average cost of repairing the most common and minor damage based on the costs of body repair shops for parts and labour. The damage matrix is audited by impartial third party auditors on an annual basis.
Where possible we will charge for the damage in line with our matrix. We will email you the Damage Appraisal Report (DAR) explaining the details of the damage charges, including pictures, at the time of return. The damage costs and any applicable admin fee will be included in your final invoice.
ii. Damage not covered in our matrix
We will refer your case to our damage assessor for evaluation. We aim to complete this assessment within 20 days. However, it can take up to 90 days if a third party or the police are involved. We will email you the Damage Appraisal Report (DAR) listing the damage, including the pictures, at the time of return. We will send you a separate invoice for the damage costs and any applicable admin fee once the damage assessor has completed their evaluation. You will be notified of the cost using the email address we hold on record for you, at least seven days before we charge your credit card.
Notification and evidence
We will provide evidence of any damage charge we make, which should include (i) the Rental Agreement number, date and return location, (ii) a damage appraisal from a repair body shop and/or the invoice for the repairs, and (iii) a signed VCR, any Accident Report Form, photographs of the damage in situ and of the odometer.
DISPUTES
1. If you dispute a damage charge we will send full information, including any arguments and supporting evidence you provide, to our Collections Department, who will re-evaluate the case.
If they agree with you a revised charge will be invoiced and where payment has been taken you will be refunded in whole or in part. If they do not agree, they will proceed to collect the sum invoiced.
2. If you are not satisfied with our assessment, you can contact our Customer Services Department, who will review the matter in full, refunding you as appropriate if they disagree with any charge made. Customer Services aim to deal with all customer contacts within 14 days.
3. If we are still unable to resolve the matter to your satisfaction we will refer you, where possible, to an independent adjudicator, whose decision will be binding on us. For full details and contact information, please click here.
More information…INSURANCE & WAIVERS
We provide insurance and waiver products to cover the principal risks you incur when driving the vehicle. These may be included in your rate or available as optional extra products.
Key benefits, limitations and exclusions for these products are summarised below.
DESCRIPTION AND BENEFITS KEY LIMITATIONS AND EXCLUSIONS THIRD PARTY LIABILITY INSURANCE (TPLI) YOUR LIABILITY TO THIRD PARTIES (I.E. OTHER THAN TO HERTZ)
TPLI is automatically included in your rental rate. It:
• meets all legal requirements for third party liability.
• protects you and any authorised driver against claims from any other person (including your passengers) for death, personal injury or damage to property caused by your use of the vehicle during your rental.
To the extent allowed under applicable law your insurance and waiver products will be void and no longer protect you if:
• you are in breach of your obligations under the Rental Agreement – see in particular the Rental Restrictions section of these Rental Terms.
• the loss or damage is caused intentionally.
• the driver was not authorised by Hertz as the main or additional driver
WAIVER PRODUCTS (CDW, TP, SUPERCOVER, GLASS & TYRES) YOUR LIABILITY TO HERTZ (FOR LOSS OF OR DAMAGE TO THE VEHICLE)
Your liability to us for loss of or damage to the vehicle may extend to the full value of the vehicle. You can reduce or eliminate this liability by taking the waiver products set out below.
NB: some of our waivers (e.g. CDW and TP) might be included in your rate (check your Rental Agreement) and are subject to an excess.
The others (e.g. SuperCover and Glass & Tyres) are optional and supplement CDW and TP by further reducing or eliminating the excess in certain circumstances.
In addition to the limitations listed in the TPLI section above, your waiver products will be void – meaning that your liability to us for damage or loss will not be reduced or eliminated - where you or an authorised driver are grossly negligent (e.g. act in a way they know or should know is likely to cause harm or damage) including in particular in the following circumstances:
Failure to assess the vehicle’s height: examples:
• Striking overhead or overhanging objects.
• Driving into a barrier that is too low for the vehicle to pass beneath.
• Driving into a barrier in a car park before it fully opens.
Driving on unsuitable road conditions: examples:
• Driving on a road in bad condition without due care resulting in damage to the undercarriage.
• Driving on a beach causing damage by salt water and/or sand.
• Driving through flooded roads causing damage to the engine.
Improper use of the vehicle examples:
• Putting wrong fuel in the vehicle or otherwise contaminating the fuel tank or contaminating the AdBlue tank.
• Damage occurring as a result of ignoring a warning light.
• Burning a clutch (which requires persistent ill use) or using the hand brake incorrectly.
• Damage to the wheel rim caused by driving with a flat tyre.
• Fitting unauthorised objects to the interior or exterior of the vehicle.
• Carrying especially dirty or smelly materials that require extra cleaning costs or that damage or burn the interior.
Contribution to damage to/theft of the vehicle: examples:
• Damage resulting from locking the keys in the vehicle or losing the keys.
• Damage resulting from leaving the windows open.
• Loss of the vehicle caused by failure to use the anti-theft system (if provided).
• Loss of the vehicle when you are unable to return the keys.
Additional limitations:
• Accessories. Our waivers do not extend to any accessories (e.g. NeverLost® or other GPS units, portable Wi-Fi units, ski racks, snow chairs, child seats etc) you rent. You will be charged for replacement of these items if they are lost or damaged for any reason.
• Parts. Unless the vehicle was stolen or involved in an accident, our waivers do not extend to any removable parts of the vehicle if they are missing at the time of return (e.g. keys, key fobs, charging cables, parcel shelves, warning vests or triangles, SD GPS cards, 1st aid boxes, fire extinguishers etc)
• Damage Administration Charges. CDW, TP and Glass & Tyres do not reduce or eliminate the damage administration fee that may be applied in case of each event of damage during the rental.
COLLISION DAMAGE WAIVER (CDW)
CDW is often included in your rate and reduces your liability to us to the amount of
the applicable excess (stated on your Rental Agreement) which applies to each incident of damage caused other than by theft, attempted theft or vandalism.
Examples of damage covered by CDW include:
• Impact with a fixed or moving object (e.g. damage caused if you have an accident).
• Loss of control of the vehicle provided that this is not caused by the gross negligence of your or any authorised driver.
• Natural events, such as snow, hail, flood or rock fall.
• Fire caused by vehicle defect, including electrical fault, or from adjacent fire or explosion, criminal or terrorism acts.
• Tyres and window damage caused by objects on or thrown up from the road.
THEFT PROTECTION (TP)
TP is often included in your rate and reduces your liability to us to the amount of the applicable excess (stated on your Rental Agreement) which applies to each incident related to loss of or damage to the vehicle caused by theft, attempted theft or vandalism.
Examples of incidents covered by TP include:
• Damage caused by breaking and entering the vehicle.
• Attempted theft of the vehicle or its accessories (e.g. radio).
• Vandalism (e.g. bent aerial, broken mirror).
• Theft of the vehicle.
• Theft of your possessions. Damage to or theft of personal and work-related effects and goods transported in the vehicle are not covered by our waivers. You can buy cover for personal effects that you own by taking Personal Insurance (PI).
SUPERCOVER (SC)
SC is an optional product and gives you peace of mind for your rental by:
• Eliminating your potential liability to us for the CDW or TP excess for loss of or damage to the vehicle during your rental.
• Waiving your responsibility to us for any damage administration charges that would otherwise be payable.
Some terms and conditions and exclusions apply. Please see here and refer to the Country Specific Terms.
GLASS & TYRES (G&T)
G&T is an optional product and a cheaper alternative to SC. Where available, it eliminates your potential liability to us for the CDW or TP excess for damage to the vehicle’s glass (including sun roof) and tyres only.
PERSONAL INSURANCE (PI) PROTECTION FOR PERSONAL INJURY AND LOSS OF/DAMAGE TO YOUR POSSESSIONS
PI is an optional insurance designed to meet the demands and needs of those seeking cover for risks not met by the above insurance and waiver products. Cover is provided for all occupants of the vehicle for:
• Death, injury and medical expenses arising from an accident.
• Damage to or loss of personal possessions in the vehicle.
Cover is provided as fixed lump sum payments subject to small applicable excesses and may be void if you are in breach of your obligations under the Rental Agreement unless you can show the incident was totally unconnected with the breach.
Exclusions include:
• Loss of or damage to certain items, including jewellery, cash, animals, work related items and cargo. For full details about PI, ask for a leaflet at the counter or visit our website.
• Stolen items where the vehicle was not locked or they were left in plain sight or overnight in the vehicle.
• Pre-existing illnesses or medical conditions.
PREMIUM EMERGENCY ROADSIDE ASSISTANCE (PERS) YOUR LIABILITY TO HERTZ FOR BREAKDOWN COSTS (WHICH ARE YOUR FAULT)
PERS is an optional product which supplements the Emergency Roadside Assistance included in your rate. It provides cover for the vehicle recovery and call out costs you would otherwise be responsible for if the reason for the breakdown or call out was your fault.
Examples of call out costs covered include:
• Lost keys or keys locked inside the vehicle.
• Running out of fuel or using the wrong fuel.
• Flat battery.
You will remain responsible for:
• Cost of any replacement battery or keys.
• Damage incurred to the vehicle as a result of the call out, including replacement glass.
• Replacement fuel where wrong fuel was used.
• Travel costs for any replacement vehicle.
In each case arising from call out incidents that were your fault.
More information… PRIVACY SUMMARY
We need to collect and store personal information about you to provide the services you request.
When you rent with us, you consent to us processing your personal information in accordance with our Privacy Policy. The key points about our use of personal information are set out below. For full details see our Privacy Policy.
OPERATIONAL USES
We use your personal information for our legitimate interests, including statistical analysis, credit control and protection of our assets. This may include disclosing your personal information to insurers and other organisations to assist in recovery procedures and counter fraudulent claims.
If you use a CDP number (price discount or other benefits) linked to a company we may share your personal information with that company in relation to your rental to process the discount and credit any membership points.
We track the location of certain vehicles via GPS technology for security reasons and may retain such information as necessary for those purposes.
MARKETING USES
We will only use your personal information for marketing purposes with your consent and where you have been given the opportunity to decline. You can unsubscribe at any time by clicking the unsubscribe link in any email or by emailing euprivacy@hertz.com.
ACCESS TO YOUR PERSONAL DATA
You have the right to access, correct and/or request deletion of the personal information we hold about you – see our Privacy Policy for details.
More information… CONTACTS
If you need to discuss any aspect of your rental or, ultimately, are not happy with your rental experience, you have the following options:
ASK US… INDEPENDENT ADVICE DURING YOUR RENTAL
If you have any questions or problems during your rental (e.g. to change the return time or place) you can email the location at any time using the address provided on the Rental Agreement or click here for details.
You can raise any other issues arising from the rental with our location staff on return.
If you have an accident or breakdown you should contact the Emergency Roadside Assistance number (click here).
ECRCS
If we are unable to resolve an issue to your satisfaction you can contact the European Car Rental Conciliation Service (ECRCS) provided you are an EU or UK resident and you were renting in a different country within the EU or the UK.
The ECRCS is an independent conciliation service staffed by people who understand the car rental industry. They review any complaints against a Code of Conduct for car rental companies, prepared by Leaseurope on behalf of the industry, which we have signed up to.
If a company has acted outside the requirements of the Code, the ECRCS will automatically find against them. Otherwise, they will decide on the merits of the case.
We will comply with the decision of the ECRCS.
You can contact the ECRCS at complaint@ecrcs.eu or visit their website at www.ecrcs.eu.
OTHER OPTIONS
Alternatively, if your issue is not eligible for the ECRCS, but concerns a European country, you can seek online dispute resolution (ODR) through http://ec.europa.eu/odr or contact the European Consumer Centres Network (www.ECC-Net) to get more information about your rights.
You are, of course, free to continue to seek redress through any other means, such as through the courts, if you remain unsatisfied.
AFTER YOUR RENTAL
If you disagree with any charges on your return, or have a complaint relating to your rental experience, you should contact Customer Services who will help to resolve any issues:
• by email using our webforms (click here)
• through Livechat on our website or by clicking here.
We aim to deal with all customer contacts within 14 days.
More information… CURRENCY CONVERSION
Choose Your Currency (CYC) is an optional service that provides foreign rental charges in your home currency.
WHAT IS IT?
When you use your VISA or Mastercard to pay for transactions abroad you generally pay in local (i.e. foreign) currency. Your credit card company then converts the charges you paid into your home currency, if different, and shows them on your credit card statement. CYC replaces the currency conversion normally carried out by your credit card company with a service provided by our acquiring bank, who convert the charges using a competitive rate of exchange for the day you receive your rental receipt. The charges for your rental will then appear on your rental invoice in your home currency rather than in the local currency of the rental location.
YOUR CHOICE…
At participating locations in Europe, we will ask you if you wish to see your rental charges in your home currency or in local currency. Your choice will be recorded on your Rental Agreement.
HOME CURRENCY
If you choose to receive your rental charges in your home currency, CYC will apply and the conversion will be made at the rental location.
Your invoice will show your rental charges in your home currency, the exchange rate used (including a conversion fee) and the original charges in local (i.e. foreign) currency. The home currency charges will then be sent to your credit card company and will appear on your credit card statement.
LOCAL CURRENCY
If you choose to receive your rental charges in local (i.e. foreign) currency, your invoice will show your rental charges in the currency of the rental location. These charges will be sent to your credit card company which will convert them into your home currency and post them to your credit card statement indicating the rate of exchange used. Many credit card companies charge a fee for this service.
Electric Vehicle Terms (“EV Terms”)
When do these EV Terms apply?
If your rental vehicle is an Electric Vehicle (EV) then these EV Terms will apply. They form part of the Rental Agreement and apply in addition to the terms contained in the Rental Terms.
In these EV Terms, an EV means a battery operated vehicle which uses battery power rather than diesel or petrol fuel.
These EV Terms do not apply to Hybrid Vehicles (i.e. vehicles which use battery power and other fuel) if you are renting a Hybrid Vehicle please refer to the Rental Terms.
PICK UP
Privacy
We take the privacy of our customers very seriously and handle personal data in accordance with our Privacy Policy.
We are not responsible for and have no control over how vehicle manufacturers process your personal data during your operation of the vehicle. To know how vehicle manufacturers collect and use your personal data including telematic data, please see the privacy policy maintained by each vehicle manufacturer on its official websites. (Tesla, Polestar, Lynk&Co, Stellantis, Renault, Kia, Maxus, Hyundai, BMW, Mercedes, VW, etc. For reference only, we do not guarantee the accuracy of its content and URLs utilised.)
Choice of vehicle
DURING YOUR RENTAL
Caring for your EV
We recommend that you charge the battery as often as possible to keep it in the 20-80% range of charge. Charging the EV when the battery status is below 20% will mean that the charge time is increased.
Range
The vehicle information on our website will describe a range which is theoretically achievable on a full charge based on available market data. Please be aware that this is a theoretical range only and is not guaranteed - battery life is affected by a number of factors including model, driving style, terrain/road conditions, weather conditions, battery composition and age.
Charging
CHARGE STATUS: When you collect the EV we will try to ensure that the EV has a charge status of at least 75%. The battery status will be recorded on your Vehicle Condition Report and/or Rental Agreement.
IMPORTANT: You must ensure that you are comfortable with the capabilities and any limitations associated with your rental vehicle. It is your sole responsibility to ensure that it is appropriate for your needs. On occasion we may substitute your selected vehicle with another and in that situation you must check that it is suitable for you.
IMPORTANT: You must not allow the battery charge to fall below 10% as this significantly impairs the battery life and may damage the battery. Breakdown caused by low battery will be your sole responsibility. Please see the breakdown section of the Rental Terms for guidance of what to do in such event.
During your rental you should plan charging stops in advance of low battery status. Recharging EVs is fundamentally different to refuelling a petrol/diesel counterpart. Best practice is to charge wherever you park, including overnight stays and supplementing with rapid charging as required.
CHARGING STATIONS: We have partnered with Shell Recharge to create an approved network of charging stations (each a Network Charging Station). We recommend that you use Network Charging Stations to charge the EV during your rental to remove the need for you to register with a charging provider and to streamline your charging experience. If the EV you have rented is a Tesla then Tesla Superchargers are also part of the approved network.
When using a Network Charging Station with the Charging Fob or Charge Card provided with the EV or a Tesla Supercharger, you will not have to pay at that time, instead, for your convenience, we will pass on the total cost of your use of Network Charging Stations at the end of your rental – this includes the electricity consumed and, where charged by the supplier, a per transaction fee. We may invoice you separately for the cost of your use of Network Charging Stations and charge the cost against your credit card without further authorisation from you. This charge may be applied several days after the rental has ended. If your rental rate includes the use of Network Charging Stations then a fair use policy applies.
You can find more information about our Network Charging Stations here. However, you can charge the EV at any public or private charging station at your sole discretion.
Charging stations must be used in accordance with the instructions provided at that location. You are solely responsible and liable for your use of any charging station.
If you misuse or damage a charging station (whether a Network Charging Station or other charging station) we may receive a fine or a claim for damages. If this happens we will pass that fine or damages on to you together with an administration fee (see Charges below).
You must ensure that you use the charging station and cable (either the cable provided with the EV or a tethered cable attached to the public charger) in a responsible and considerate manner to ensure that you do not cause a trip hazard or other danger to members of the public.
IMPORTANT: It is your responsibility to ensure that the EV has sufficient remaining battery to complete your journey or get you to a charging station.
IMPORTANT: If you choose to use a charging station which is not a Network Charging Station you may be required to register with the alternative provider and may also incur a fee for charging the vehicle. You are responsible for any such registration (including accepting any terms and conditions and privacy policy) and any fees.
IMPORTANT: Parking fees are separate to charging fees – always check the parking rules on entry to a car park.
We reserve the right to support investigations and provide any relevant information to third parties in connection with misuse of and/or damage to charging stations.
Equipment
CHARGING FOB/CHARGE CARD: We may provide you with a Charging Fob on the EV key ring or a Charge Card when you collect the EV to enable you to use Network Charging Stations. The Charging Fob must remain on the key ring at all times.
You will be responsible for returning the Charging Fob/Charge Card in the same condition at the end of your rental period. This will be part of the checking process at the end of the rental. If you do not return the Charging Fob/Charge Card then charges will apply (see Charges below).
The Charging Fob/Charge Card must only be used to charge the EV that you have rented. Hertz monitors use across the Network Charging Points. Any misuse of the Charging Fob/Charge Card is a breach of these EV Rental Terms and will result in you being liable for any costs incurred with the Charging Fob/Charge Card together with applicable Additional Usage Charges set out below.
CABLE: One or more charging cable(s) will be provided with the EV. This could include:
1. EV to Charging Station (Mode 3) connector cable which will enable charging up to 11kW when connected to an appropriate Type 2 socket Charging Station. The speed is limited by the EV's onboard charger and specification of the cable; and/or 2. EV to Domestic - (Mode 2) connector cable which will enable charging up to 3kW via an appropriate domestic socket.
Please notify Hertz staff if no cables are present when you collect the EV. If this is not noted at the time of collection you will be liable for the replacement cost of the cable(s) logged in our systems as included with that EV (see Charges below).
IMPORTANT: When using a public charging station (including a Network Charging Station), at the end of your charging session you must move the vehicle. If you do not then you may be subject to Idle Fees or a parking fine which we will pass on to you together with the Fines Administration Fee where applicable (see the Charges section below).
IMPORTANT: You must notify us immediately if you lose or damage the Charging Fob/Charge Card during your rental (please see Contact section of Rental Terms).
IMPORTANT: Rapid/Super charging on the Network Charging Points is always via a cable and connector tethered to the Charging Station (due to power and safety requirements). You will not need to use the Cables provided by Hertz when using rapid/super chargers.
IMPORTANT: Only the cables provided with the vehicle should be used when charging it (apart from when use of a rapid Network Charging Point dictates that a cable tethered to the unit is used). You are responsible for any loss or damage to the cable(s), other than fair wear and tear.
Please see Charges below.
Charging cables are to be used with care and attention and in accordance with user manuals. If you use a cable other than in an EV charging socket then you are responsible for any loss or damage caused.
RETURN
Battery Status
We will record the EV’s battery status before you collect the EV and measure it again on your return.
We ask you to return the EV with at least the same level of charge or 75% (whichever is lower). If you return the EV with a level of charge lower than this then we will recharge the EV for you. Recharging fees will apply and may be added to your invoice or billed separately. Please see Charges below.
If the EV is returned with a critically low battery and cannot therefore be unlocked we will charge you for the costs involved in gaining access to the EV and any damage caused to the EV as a result of this.
This is excluded from SuperCover (if available).
One Way Rental
The EV must be returned to the location as indicated on the Rental Agreement as not all of our locations support electric vehicles. If you return the EV to an unsupported location we may need to transport the EV to another location. If this happens we reserve the right to charge the One Way Fee specified in the Rental Terms to recover our costs of transportation and loss of use and/or change the rental rate.
Charges
Network Charging
Station usage
When you use a Network Charging Station using the Charging Fob or Charging Card provided with the EV we will pass on the total cost of your use of Network Charging Stations at the end of your rental – this includes the electricity consumed and, where charged by the supplier, a per transaction fee. This means you do not have to pay for charging the EV when you plug it in to a Network Charging Station, we’ll add it to your invoice when you return the EV or bill you later. If you use other third party charging stations you’ll have to register and pay for electricity charges at the point of use.
Recharging
Fee/Service Fee
We will record the EV’s battery status before you collect the EV and measure it again on your return. We ask you to return the EV with at least the same level of charge or 75% (whichever is lower). If you return the EV with a level of charge lower than this then we will recharge the EV for you.
We will pass on the cost of the electricity to you plus a service charge (“Recharging Fee”), at the per kW/h rate indicated on the Rental Agreement.
If the EV battery status is below 20% on return an additional Service Fee will apply in addition to the Recharging Fee because this increases our turn around times and involves staff time.
Service Fee = +€25 (inc VAT)/sterling equivalent
Key/Card If you lose or damage the EV’s entry key/card we will charge you €170/£170 per key or €40/£40 per card for replacement. This is excluded from SuperCover (if available).
Cable If a cable is lost or damaged (other than fair wear and tear) you will be charged the replacement cost. This is excluded from SuperCover (if available).
Replacement cost depends on cable type and location:
COUNTRY Mode 2 Cable (EV-toDomestic)(inc VAT)
Mode 3 Cable (EV-toCharging Station) (inc VAT)
UK £432 £432
FR 500€ 500€
DE 560€ 360€
NL 400€ 400€
BE 400€ 400€
Lux 400€ 400€
IT 530€ 390€
ES 450€ 450€
Other 400€ unless otherwise stated in Country Specific Terms.
Charging Fob/Charge
Card
If the Charging Fob/Charge Card is lost or damaged (other than fair wear and tear) then you will be charged €20 (or sterling equivalent) (inc VAT) so that we can replace it. This is excluded from SuperCover (if available).
Additional Usage
Costs
If the Charging Fob/Charge Card is misused (whether with or without your authority) then you are responsible and liable for any loss or damage caused to the Charging Station used and any fines or charges that we incur will be passed on to you, plus the Damage/Fines Administration Fee.
Charging Station
Damage
If you cause any damage to a Charging Station we will pass on any fine or other charge that we receive. This may be a significant amount depending on the amount/type of damage caused. You will be responsible for the entire amount. We will also charge the Damage Administration Fee for dealing with this.
Charging Station
Parking Fine / Idle
Fee
If you are using a public Charging Station (including a Network Charging Station) and you do not move the EV when the charging session has ended then you may prevent others from charging their vehicles. You may be liable for an Idle Fee or other parking fine. The amount of fee or fine will be shown at the Charging Station or in its terms and conditions and/or on the EV’s onboard display. We will pass this on to you and may also charge the Fines Administration Fee.
Please be aware of parking regulations (as is normal practice) at any site you visit. Separate parking fees may apply.
Damage
Administration Fee
Standard charge to recover our costs for dealing with loss or damage caused during your rental.
Fines Administration
Fee
Standard charge to recover our costs for dealing with fines and charges incurred during your rental.
Country Specific Terms – Spain
Travel Restrictions:
Allowed for all vehicles
Forbidden for Mercedes,
Porsche, BMW and other
Prestige or convertible cars
Forbidden for all vehicles
You must not drive or drop off a vehicle hired in Spain in the UK.
If we have reason to believe that you have brought our vehicle into the UK without authorisation, this will be a breach of our Rental Terms and all insurances and waivers (from third party providers, CDW, TP, SuperCover, PI), if taken out, will be invalidated. You will be fully responsible for any damage or loss to the vehicle and would be liable for all consequential losses, including the cost of repatriating the damaged vehicle. To cover the costs, you will be charged €2,317 liquidated damages for costs incurred in repatriating the vehicle. In respect of the above liquidated damages, you are at liberty to prove that no loss has been suffered or that the loss is substantially less than the liquidated damages amount.
Emergency Roadside Assistance:
Cars: + 34 900 314 100
Vans: + 34 900 333 555
Calling with a foreign mobile: + 34 92 594 93 88
Operation of Fleetco / Opco, according to the securitization contract:
“STUURGROEP FLEET (NETHERLANDS) B.V., BRANCH IN SPAIN is the owner of almost all the vehicles rented by HERTZ DE ESPAÑA, S.L. to its clients and has constituted a pledge over its vehicles for the benefit of the creditors under a contract called “Spanish Vehicle Pledge Agreement” and itssuccessors and assigns. For the purposes of said pledge, HERTZ DE ESPAÑA, S.L. has been designated as a third holder in accordance with article 1863 of the Civil Code.
Consequently, any return of a vehicle by a client ofHERTZ DE ESPAÑA, S.L. must be carried outin favour of HERTZ DE ESPAÑA, S.L. in his capacity as third-party owner or, as the case may be, before any other entity that replaces him in such condition, and in no case to STUURGROEP FLEET (NETHERLANDS) B.V., SUCURSAL EN ESPAÑA.”
Driving Restrictions of vans and adapted disabled vehicles:
Cargo vans (commercial vehicles) are allowed to circulate within the Spanish mainland only. Ceuta, Melilla, Canary Islands and / or the Balearic Islands do not constitute Spanish mainland territory. This limitation will also apply to vehicles adapted for the disabled.
Driving Restrictions at airport and port areas:
The circulation of any vehicle (cars or vans) is not allowed in airport or port areas, unless expressly authorized in writing by Hertz.
Hertz Rent2Buy:
We also sell cars. Are you interested in buying a vehicle?
Please, contact with us: +34 91 749 77 80, rent2buysp@hertz.com or visit www.hertzocasion.es
Cross Border:
It is absolutely forbidden to drive the vehicle out of Spain Mainland,such as Balearic Island, the Canary Island, Ceuta and Melilla, without our permission. If you do so, you will be in breach of your Rental Agreement shall be void. The driver will be held fully responsible for all the expenses we incur, all consequences, including the cost ofrepatriation of the vehicle.
We also inform you thatshould these restrictions be ignored all insurance and waivers(including those that have been pre-paid), shall be deemed, null and void.
Special Equipment:
Any special equipment acquired at the beginning of your rental with us, including but not limited to; GPS, child seats, ski equipment, etc. must be installed in the vehicle by you and under is your
responsibility. Our employees are not authorised to install or handle any special equipment.
SuperCover:
Some terms and conditions and exclusions apply. Please see here.
DISCLAIMER
This web-page is merely informative and under no circumstance it should be a sole source of information regarding car rentals in Canarias, there are a lot of local companies with a huge range of fleet options, prices and rental procedures.
SpainHireaCar.com: Madrid, Barcelona, Valencia, Sevilla, Zaragoza, Málaga, Murcia, Palma, Las Palmas de Gran Canaria, Bilbao, Alicante, Córdoba, Valladolid, Vigo, Gijón, Hospitalet de Llobregat, Vitoria, La Coruña, Elche, Granada, Tarrasa, Badalona, Cartagena, Sabadell, Oviedo, Jerez de la Frontera, Móstoles, Santa Cruz de Tenerife, Pamplona, Almería and others.
List of cities in Spain where you can hire a car:
Madrid, Barcelona, Valencia, Sevilla, Zaragoza, Málaga, Murcia, Palma, Las Palmas de Gran Canaria, Bilbao, Alicante, Córdoba, Valladolid, Vigo, Gijón, Hospitalet de Llobregat, Vitoria, La Coruña, Elche, Granada, Tarrasa, Badalona, Cartagena, Sabadell, Oviedo, Jerez de la Frontera, Móstoles, Santa Cruz de Tenerife, Pamplona, Almería, Alcalá de Henares, Fuenlabrada, San Sebastián, Leganés, Getafe, Burgos, Albacete, Castellón de la Plana, Santander, Alcorcón, San Cristóbal de La Laguna, Marbella, Badajoz, Logroño, Salamanca, Huelva, Lérida, Dos Hermanas, Tarragona, Torrejón de Ardoz, Parla, Mataró, Algeciras, León, Santa Coloma de Gramanet, Alcobendas, Cádiz, Jaén, Reus, Orense, Roquetas de Mar, Gerona, Telde, Baracaldo, Santiago de Compostela, Lugo, Lorca, Rivas-Vaciamadrid, Las Rozas de Madrid, San Cugat del Vallés, Cáceres, San Fernando, San Sebastián de los Reyes, Mijas, El Puerto de Santa María, Cornellá de Llobregat, Pozuelo de Alarcón, El Ejido, Chiclana de la Frontera, Guadalajara, Melilla, Torrente, Toledo, Vélez-Málaga, Torrevieja, San Baudilio de Llobregat, Talavera de la Reina, Fuengirola, Ceuta, Arona, Pontevedra, Orihuela, Coslada, Valdemoro, Rubí, Manresa, Guecho, Palencia, Alcalá de Guadaíra, Gandía, Avilés, Ciudad Real, Molina de Segura, Santa Lucía de Tirajana, Estepona, Benalmádena, Majadahonda, Paterna, Benidorm, Sanlúcar de Barrameda, Torremolinos, Villanueva y Geltrú, Sagunto, Castelldefels, Viladecans, El Prat de Llobregat, Collado Villalba, Ferrol, Arrecife, La Línea de la Concepción, Ponferrada, Irún, Boadilla del Monte, Granollers, Aranjuez, Zamora, Mérida, San Vicente del Raspeig, Alcoy, Motril, Ávila, Arganda del Rey, Sardañola del Vallés, Linares, Pinto, Cuenca, Colmenar Viejo, Huesca, San Bartolomé de Tirajana, Calviá, Granadilla de Abona, Elda, Siero, Utrera, Villarreal, Mollet del Vallés, Torrelavega, Segovia, Ibiza, Rincón de la Victoria, Tres Cantos, Adeje, Vic, Mairena del Aljarafe, Figueras, Gavá, Esplugas de Llobregat, Santurce, San Feliú de Llobregat, Puertollano, Alcira, Manacor, Portugalete, Mislata, Denia, Lucena, Alcantarilla, Alhaurín de la Torre, La Orotava, Puerto del Rosario, Puerto Real, Antequera, Igualada, Blanes, Santa Eulalia del Río, Basauri, Villafranca del Panadés, Écija, Soria, Plasencia, La Rinconada, Vendrell, Ripollet, Rentería, Lloret de Mar, Narón, San Fernando de Henares, Marrachí, Burjasot, Lluchmayor, Los Palacios y Villafranca, Arucas, Langreo, Torre-Pacheco, Villagarcía de Arosa, Don Benito, Oleiros, Tudela, Los Realejos, San Adrián de Besós, Olot, Moncada y Reixach, Mieres, Águilas, Teruel, Santa Pola, Andújar, Tomelloso, Onteniente, Cambrils, Cieza, Miranda de Ebro, Azuqueca de Henares, Yecla, Burriana, Galapagar, Arroyomolinos, Villajoyosa, Inca, Úbeda, San Juan Despí, Petrel, Villena, Tortosa, Mazarrón, Almendralejo, San Javier, Ronda, Aranda de Duero, Castro-Urdiales, Barberá del Vallés, Arteijo, San Roque, Aldaya, Salt, Totana, Lejona, Ames, Agüimes, Ingenio, Níjar, San Pedro de Ribas, Carballo, Vall de Uxó, Navalcarnero, Sitges, Manises, Arcos de la Frontera, Ciudadela, Culleredo, Coria del Río, Alcázar de San Juan, Hellín, Camargo, Puerto de la Cruz, Chirivella, Illescas, Valdepeñas, San Andrés del Rabanedo, Crevillente, Puente Genil, Játiva, Durango, Alacuás, Rota, Mahón, Campello, Galdácano, Carmona, Vinaroz, Calafell, Redondela, Salou, San José, Jávea, Martorell, Catarroja, Lepe, Premiá de Mar, Candelaria, Villaviciosa de Odón, Pineda de Mar, San Vicente dels Horts, La Oliva, Benicarló, Sueca, Cártama, Lebrija, Vícar, Seseña, Camas, San Antonio Abad, Almazora, Morón de la Frontera, Sestao, Algemesí, Éibar, San Andrés de la Barca, Riveira, Cangas de Morrazo, San Pedro del Pinatar, Almuñécar, Jumilla, Paiporta, Paracuellos de Jarama, Alhaurín el Grande, Bétera, Piélagos, Molins de Rey, Muchamiel, Santa Perpetua de Moguda, Villanueva de la Serena, Caravaca de la Cruz, Puebla de Vallbona, Novelda, Almonte, Ciempozuelos, Tomares, Adra, Oliva, Cuart de Poblet, Alboraya, Onda, Castellar del Vallés, Villarrobledo, Torrelodones, Valls, Calahorra, Armilla, Tacoronte, Gáldar, Cambre, San Juan de Alicante, Erandio, Martos, Coín, Olesa de Montserrat, Almansa, Calpe, Los Barrios, Liria, Marín, Mairena del Alcor, Mejorada del Campo, El Masnou, Ibi, Icod de los Vinos, Conil de la Frontera, Teguise, Palafrugell, Zarauz, Ribarroja del Turia, Puenteareas, Altea, Pilar de la Horadada, Cullera, Barbate, Villanueva de la Cañada, Alhama de Murcia, Vilaseca, Moguer, Laguna de Duero, Bormujos, Montilla, Esparraguera, Las Gabias, Maracena, Castrillón, San Feliú de Guíxols, San Juan de Aznalfarache, Priego de Córdoba, Aljaraque, Las Torres de Cotillas, San Miguel de Abona, Moncada, Amposta, Valle de Egüés, Picasent, Mondragón, Ayamonte, Guía de Isora, Alcalá la Real, Isla Cristina, Alfafar, Nerja, Almoradí, Arroyo de la Encomienda, Güímar, Aspe, Tías, Vilasar de Mar, Manlleu, Palma del Río, Algete, Pájara, Alcudia, Cartaya, Alfaz del Pi, La Unión, Loja, Los Llanos de Aridane, Carcagente, Porriño, Burlada, Baza, Hernani, Mogán, Las Franquesas del Vallés, Lalín, Puzol, Medina del Campo, Bañolas, San Quirico de Tarrasa, La Estrada, Cabra, Huércal-Overa, Requena, Torrox, San Martín de la Vega, Rosas, Tolosa, Humanes de Madrid, San Justo Desvern, Calatayud, Archena, La Zubia, Chipiona, Amorebieta-Echano, Barañáin, Benicasim, Arahal, Moaña, Atarfe, Calella, Callosa de Segura, Silla, Marchena, Albolote, El Viso del Alcor, Malgrat de Mar, San Bartolomé, Boiro, Lasarte-Oria, Teo, Parets, Utebo, Cardedeu, Baena, La Nucía, Villaquilambre, Tarifa, La Eliana, Guadix, San Lorenzo de El Escorial, Lora del Río, Huércal de Almería, Felanich, Santa Brígida, San Celoni, Vera, El Astillero, Palamós, Monforte de Lemos, Nigrán, Tordera, Caldas de Montbuy, Llodio, Manzanares, Tárrega, Daimiel, Sangenjo, El Rosario, Munguía, Los Alcázares, Fuente Álamo de Murcia, Benavente, Balaguer, Osuna, Villanueva del Pardillo, Bailén, Tuy, Monzón, Poyo, Torredembarra, Mula, Castilleja de la Cuesta, Tabernes de Valldigna, Manilva, Barbastro, Pollensa, Ejea de los Caballeros, Pozoblanco, Navalmoral de la Mata, Rojales, Yaiza, Guadarrama, Fuenterrabía, Guernica y Luno, Albal, La Garriga, Piera, Berga, Canovellas, Bermeo, Montornés del Vallés, Zafra, Sada, El Escorial, Puerto Lumbreras, La Algaba, Espartinas, Cubellas, Ubrique, Las Cabezas de San Juan, Chiva, Masamagrell, Punta Umbría, Arenys de Mar, Guardamar del Segura, Santomera, Alcañiz, Churriana de la Vega, Carlet, Villalbilla, Llissá de Munt, Baeza, Pasajes, Miguelturra, Vallirana, Tarancón, Ermua, Tuineje, Corvera de Asturias, San Martín del Rey Aurelio, Zizur Mayor, La Roda, Benetúser, Montijo, Santa Cruz de la Palma, La Solana, Fraga, Vivero, Corbera de Llobregat, Mos, Azpeitia, Meco, Santa Úrsula, Santa Fe, Arnedo, Alpedrete, Villaviciosa, Gondomar, La Carolina, Palau-solità i Plegamans, Canet de Mar, Cuevas del Almanzora, San Carlos de la Rápita, Mollerusa, Torelló, Cehegín, Santa Marta de Tormes, Sopelana, Ogíjares, Cunit, Vergara, Andoáin, La Carlota, Bollullos Par del Condado, Alginet, Cuarte de Huerva, Noya, Sanlúcar la Mayor, La Puebla, Estella, Pilas, Carballino, Torredelcampo, Moralzarzal, Villalba, Beasáin, Santa María de Guía de Gran Canaria, Llanera, Tomiño, Cambados, Verín, San Agustín del Guadalix, Torrijos, Santa Coloma de Farnés, Llanes, Gines, Santa Cruz de Bezana, Torredonjimeno, Sóller, Valdemorillo, Nules, Álora, El Barco de Valdeorras, Jaca, Aguilar de la Frontera, Guillena, Campo de Criptana, Sarria, Canals, Badía del Vallés, La Llagosta, Montroig, Betanzos, Alovera, Godella, Ocaña, Abarán, Antigua, Gibraleón, Albatera, San Sadurní de Noya, Berja, Santa Margarita, Velilla de San Antonio, Argentona, Castellbisbal, Valverde del Camino, El Casar, Fene, Vilanova del Camí, Abrera, Teror, Vejer de la Frontera, Brenes, Órdenes, Laviana, Palos de la Frontera, Salobreña, Villafranca de los Barros, Ceutí, Estepa, Monóvar, Bayona, Coria, Santañí, Alcalá del Río, Montgat, Seo de Urgel, La Alcudia, Aranguren, Béjar, Villamartín, Huétor Vega, Albox, Capdepera, Socuéllamos, Torroella de Montgrí, Ciudad Rodrigo, Bolaños de Calatrava, Bueu, Arrigorriaga, Teulada, Valle de Trápaga, Benifayó, Vegas del Genil, Benisa, La Puebla del Río, Olivenza, Cangas del Narcea, Fuensalida, Echévarri, Castillo de Aro, Son Servera, Medina Sidonia, Andrach, Calonge, Picaña, Deltebre, Haro, Bullas, Peligros, Campos, Azcoitia, Castellón de Ampurias, Pallejá, San Andrés de Llavaneras, Beniel, Benaguacil, Jódar, Oñate, Laracha, Utiel, Elgóibar, Formentera, Tegueste, Mancha Real, Cocentaina, La Bisbal del Ampurdán, Santiago del Teide, Bollullos de la Mitación, Quintanar de la Orden, Valdés, Castalla, Lardero, Sonseca, Barbadanes, Laredo, Rianjo, La Puebla de Cazalla, Meliana, Santoña, Brunete, Cabanillas del Campo, Fortuna, San Juan de Torruella, Yuncos, El Grove, La Roca del Vallés, La Palma del Condado, Berriozar, Cantillana, Los Corrales de Buelna, Alberique, Cassá de la Selva, Daganzo de Arriba, Ripoll, Bargas, Ansoáin, Tafalla, Tarazona, Huétor Tájar, La Escala, Lena, Pulpí, Griñón, Villacarrillo, Alcora, Gozón, Villafranca de Ordizia, Peñarroya-Pueblonuevo, Premiá de Dalt, Alcácer, Astorga, Oyarzun, Sedaví, Villamarchante, Alcaudete, Gelves, Pego, Santa Margarita de Montbuy, Amurrio, Villanueva de Arosa, Madridejos, Carreño, Caspe, Llinás del Vallés, Aller, Oropesa del Mar, Calasparra, Zumaya, Caudete, El Álamo, Foz, Alella, Salvatierra de Miño, Garrucha, La Bañeza, Villava, Íllora, La Guardia, Sax, Puentes de García Rodríguez, Mengíbar, Alguazas, San Vicente de Castellet, Torrejón de la Calzada, Consuegra, Alhendín, Masanasa, Binéfar, Fuente Palmera, San Antonio de Benagéber, Ribadeo, Pinos Puente, Rute, Mora, Santa María de Palautordera, Bigas, Matadepera, Masquefa, Alfaro, Villarrubia de los Ojos, Caldas de Reyes, Palafolls, Pizarra, Fernán Núñez, Alcarrás, Zumárraga, Cuéllar, Alcanar, Ginzo de Limia, Alayor, Grado, San Juan del Puerto, Miajadas, Valsequillo de Gran Canaria, Puigcerdá, Tocina, El Espinar, Colmenarejo, Olivares, Buñol, El Molar, Villacañas, Burela, Senmanat, Cervera, Rafelbuñol, Salceda de Caselas, Abanto y Ciérvana, Santa Comba, Sevilla la Nueva, Sabiñánigo, San Sebastián de La Gomera, Cervelló, Muro de Alcoy, Puebla del Caramiñal, Arenys de Munt, Umbrete, Manzanares el Real, Tabernes Blanques, Montoro, Santa María de Cayón, Soto del Real, La Victoria de Acentejo, Jerez de los Caballeros, Padul, Puerto del Son, Segorbe, Solsona, Cisterniga, Vilasar de Dalt, Suances, Tiana, San Fulgencio, Palomares del Río, San Fausto de Campcentellas, La Matanza de Acentejo, San Lorenzo del Cardezar, Binisalem, San Fructuoso de Bages, Llagostera, La Ametlla, Monserrat, Tineo, El Sauzal, Catral, Cheste, Loeches, Almusafes, Almagro, Silleda, La Mojonera, Trujillo, San Martín de Valdeiglesias, Hoyo de Manzanares, Montmeló, El Puig, Benahavís, Arico, Villamediana de Iregua, Tordesillas, Reinosa, Tudela de Duero, Zuera, El Cuervo de Sevilla, Monforte del Cid, Villanueva de Córdoba, Toro, Colindres, Herencia, Santiponce, Ortuella, Colmenar de Oreja, Reocín, Polinyá, Campillos, Tona, Puebla de Farnals, Noáin, Muros, Ollería, Padrón, Legazpia, Corella, Santa Coloma de Cervelló, Zalla, Pedreguer, Bembibre, Navia, Ondárroa, Aracena, Olias del Rey, El Boalo, Peñíscola, Cabezón de la Sal, Caldas de Malavella, Roquetas, Carboneras, Monachil, Vidreras, Redován, Cenes de la Vega, Cintruénigo, Almodóvar del Río, Villablino, Pinoso, Chantada, Los Santos de Maimona, Brión, Nájera, Artá, Archidona, Valencina de la Concepción, Olvera, Villanueva del Arzobispo, Morata de Tajuña, La Almunia de Doña Godina, Trigueros, Finestrat, Pravia, El Paso, Marchamalo, San Esteban de Sasroviras, Arévalo, Moya, Rociana del Condado, Baztán, Malagón, La Puebla de Montalbán, Gélida, Dolores, Gerena, Tobarra, Moratalla, Santa Eulalia de Ronsana, Cabrils, Náquera, Cúllar Vega, Torres de la Alameda, Castro del Río, Villaverde del Río, Abadiano, Casares, Vega de San Mateo, Muro, Medio Cudeyo, Callosa de Ensarriá, Viladecaballs, Centellas, Azuaga, Valmaseda, Villarejo de Salvanés, Santa Margarita y Monjós, Quintanar del Rey, Sampedor, Bornos, Rocafort, Camarma de Esteruelas, Roda de Bará, Firgas, Onil, Cee, Oroso, Massanet de la Selva, Puentedeume, Valverde de la Virgen, Cobeña, Sotomayor, La Aldea de San Nicolás, Cercedilla, Villacarlos, La Rambla, Lorquí, Alsasua, Foyos, Santa María del Camino, Almácera, Collado Mediano, Berrioplano, Begas, Mellid, Cox, Carbajosa de la Sagrada, Albuñol, Astigarraga, Montblanch, Villamayor, Guisona, Musques, Villa de Otura, Berango, Moncófar, Talayuela, Andorra, Pedro Muñoz, Vacarisas, Huarte, Elorrio, Benacazón, Posadas, Bujalance, Mojácar, Huéscar, Dúrcal, La Ametlla de Mar, Bañeres, Breña Alta, Cazorla, Lequeitio, Alagón, Fuentes de Andalucía, Torreperogil, Bigastro, Buñola, Villa del Prado, Ondara, Arechavaleta, Fuente el Saz de Jarama, Benalup-Casas Viejas, Turís, Trebujena, Villa del Río, Montellano, Puerto Serrano, San Clemente, San Luis, Canet de Berenguer, Villanueva de Castellón, Valdoviño, Almacellas, Burguillos, Bergondo, Piloña, Jijona, Vimianzo, Argamasilla de Alba, Paradas, Alcalá de Chivert, Derio, Tauste, Negreira, Sallent de Llobregat, Guareña, Nuevo Baztán, Llissá de Vall, Vandellós y Hospitalet del Infante, Villarreal de Urrechua, Güeñes, Riudoms, Villanueva del Ariscal, Aguilar de Campoo, Miraflores de la Sierra, San Juan de Labritja, Taradell, Cubas de la Sagra, Constantí, Moraleja, Blanca, Jimena de la Frontera, Guadalix de la Sierra, Museros, San Vicente de Montalt, Marmolejo, Fuente del Maestre, San Miguel de Salinas, Campo Real, Carral, Hinojosa del Duque, Las Pedroñeras, Teyá, Cedeira, Algarrobo, Miño, Argés, Pereiro de Aguiar, Villanueva de la Torre, Tinajo, Roda de Ter, Moyá, Vélez-Rubio, Sils, Herrera, Jaraíz de la Vera, Villares de la Reina, San Antonio Vilamajor, Arbucias, Villamuriel de Cerrato, San Felíu de Codinas, El Rosal, La Puebla de Alfindén, Arenas de San Pedro, Almensilla, Venta de Baños, Almenara, Briviesca, San Adrián, Gata de Gorgos, Allariz, Alpicat, Lloseta, Pedrezuela, Íscar, Zaratán, Cangas de Onís, Olula del Río, Borjas Blancas, La Muela, Santo Domingo de la Calzada, Ulldecona, Becerril de la Sierra, Torrellas de Llobregat, Tarazona de la Mancha, Urnieta, Casarrubios del Monte, María de Huerva, Usúrbil, Abanilla, Polanco, Los Villares, Calamonte, Peñaranda de Bracamonte, Outes, Gójar, Bonares, Porcuna, Algaida, Viator, Navarclés, Orio, Mota del Cuervo, Ares, Górliz, Navás, Lezo, Aznalcóllar, Vilaboa, Albaida, Motilla del Palancar, Lazcano, Tosa de Mar, Almodóvar del Campo, Peralta, Membrilla, Suria, Arzúa, Guadasuar, Artés, Aldeamayor de San Martín, Torrejón del Rey, Breña Baja, La Canonja, Puebla de la Calzada, Medina de Pomar, Argamasilla de Calatrava, Tremp, San Hilario Sacalm, Villabona, Jaraco, Alaró, Coristanco, Los Yébenes, Órgiva, Guardo, Cartes, Constantina, Yeles, Isla Mayor, Valga, Borriol, Esquivias, Benigánim, Dosrius, Alhama de Granada, Cerdedo-Cotobad, La Selva del Campo, Anglés, Torreblanca, Montehermoso, San Pol de Mar, Mercadal, Llerena, Chauchina, Arroyo de la Luz, Méntrida, Chinchón, Prado del Rey, Porreras, Ribadesella, Castuera, Agaete, Ugena, Arafo, Celanova, Librilla, Salteras, Huelma, Altafulla, Arbós, Palazuelos de Eresma, Bechí, Mora de Ebro, Alfacar, Santa Cristina de Aro, Viella y Medio Arán, Puentecaldelas, Vilafan, La Guancha, San Ciprián de Viñas, Vilanova del Vallés, Abegondo, Algodonales, Celrá, Guijuelo, Pulianas, Benejúzar, Agramunt, Cenia, Aceuchal, Paterna de Rivera, Alameda, Puenteceso, Simancas, Ortigueira, Entrambasaguas, Almazán, Montefrío, Arjona, Deva, Macael, Cájar, Haría, Mollina, Moraleja de Enmedio, Nueva Carteya, Peal de Becerro, Capellades, Villanueva del Trabuco, Casariche, Guitiriz, Valencia de Alcántara, Sariegos, Motrico, Yepes, Malpica de Bergantiños, Otero de Rey, Sarriá de Ter, Meaño, Gualchos, San Vicente de Alcántara, Alcover, Cigales, Talavera la Real, El Viso de San Juan, Urdúliz, Oza-Cesuras, Mugardos, La Granja de San Ildefonso, Nava, Parres, Las Navas del Marqués, Alcalá de los Gazules, Alcudia de Crespins, Los Montesinos, Moral de Calatrava, Añover de Tajo, Ribadumia, Camariñas, Polop, Ayora, Esporlas, La Campana, Valencia de Don Juan, Marina de Cudeyo, Numancia de la Sagra, Bellpuig, Bescanó, La Guardia de Jaén, Alburquerque, Iznalloz, Valverde, Miengo, La Cañiza, Beas de Segura, Pedrera, Quesada, Almadén, Peñafiel, Nerva, Alba de Tormes, Noreña, Salvatierra, Corral de Almaguer, Villa de Cruces, Borja, Candeleda, Marquina-Jeméin, La Puebla de Almoradiel, Las Salinas, El Burgo de Osma, Castro de Rey, Castilblanco de los Arroyos, Carranque, Oliva de la Frontera, Mocejón, Canyellas, Vedra, Cerceda, Ribadavia.
